Refund policy

Return, Refund & Cancellation Policy – AURENE

Last updated: April 2026

At AURENE, we strive to deliver high-quality products and a smooth shopping experience. Please read our Return, Refund, and Cancellation Policy carefully before placing your order.

1. Order Cancellation

Orders can be cancelled within 24 hours of placing the order or before the order is shipped, whichever is earlier.

Once the order has been shipped, it cannot be cancelled.

To request cancellation, please contact us at:

support@aurene.in

If the cancellation request is approved, the refund will be processed within 5–7 business days to the original payment method.

2. Returns

We accept returns only in the following cases:

  • The product received is damaged
  • The product received is defective
  • The wrong product was delivered

To be eligible for a return:

  • The request must be made within 5 days of delivery
  • The product must be unused and unwashed
  • The product must be in original packaging
  • All tags must remain intact

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Situations

Returns are not accepted in the following cases:

  • Incorrect size selected by the customer
  • Change of mind after purchase
  • Products purchased during special discounts or sale
  • Items showing signs of use or washing
  • Return request made after 5 days of delivery

Please check the size chart carefully before placing your order.

4. Return Shipping Charges

Customers are responsible for return shipping charges unless:

  • the product is damaged
  • the product is defective
  • the wrong item was delivered

In such cases, AURENE will cover the return shipping cost.

5. Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • Shipping charges (if any) are non-refundable

If the return request does not meet eligibility criteria, the product will be shipped back to the customer.

6. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check your bank account again
  • Contact your payment provider
  • Contact your bank

If the issue still persists, please contact:

support@aurene.in

7. How to Request a Return or Cancellation

To request a return or cancellation, email us with:

  • Order number
  • Registered email address
  • Clear photos (if product is damaged or incorrect)
  • Reason for request

Send details to:

support@aurene.in

Our support team will respond within 24–48 business hours.