Terms of service
Terms of Service – AURENE
Last updated: April 2026
Welcome to AURENE. By accessing our website or purchasing from our store, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.
1. General Overview
This website is operated by AURENE. Throughout the site, the terms “we”, “us”, and “our” refer to AURENE.
By visiting our website and/or purchasing something from us, you engage in our services and agree to be bound by these Terms of Service and all policies referenced here.
We reserve the right to update or change these Terms at any time without prior notice.
2. Eligibility to Use the Website
By using this website, you confirm that:
- You are at least 18 years old, or
- You are using the website under the supervision of a parent or guardian
You agree not to use our products for any illegal or unauthorized purpose.
3. Product Information
We make every effort to display product colours and designs as accurately as possible. However:
- Actual colours may slightly vary depending on your device screen
- Minor variations in print placement or shade may occur due to production processes
Such variations are normal and are not considered defects.
4. Pricing and Payments
All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We reserve the right to:
- Change product prices at any time
- Correct pricing errors if discovered
- Cancel suspicious or fraudulent transactions
Payments are processed securely through trusted third-party payment gateways.
AURENE does not store your card or banking details.
5. Order Acceptance and Cancellation
After placing an order, you will receive an order confirmation via email or SMS.
However, AURENE reserves the right to cancel any order if:
- The product is unavailable
- Payment fails or is flagged as suspicious
- Incorrect pricing is displayed
- Customer details are incomplete or incorrect
- Fraudulent activity is suspected
If payment has already been made, the amount will be refunded to the original payment method.
6. Shipping and Delivery
Orders are typically processed within 2-4 business days.
Estimated delivery timelines are 4-7 business days, depending on your location and courier availability.
Delivery delays may occur due to:
- Courier partner delays
- Weather conditions
- Public holidays
- Incorrect shipping details provided by the customer
AURENE is not responsible for delays beyond our control.
7. Returns and Refunds
Returns are accepted only in the following cases:
- Damaged product received
- Defective product received
- Incorrect item delivered
Return requests must be made within 5 days of delivery.
For complete details, please refer to our Return & Refund Policy available on our website.
8. Intellectual Property Rights
All content on this website, including:
- logos
- product designs
- graphics
- images
- text
- branding elements
is the exclusive property of AURENE and may not be copied, reproduced, or used without written permission.
Unauthorized use may result in legal action.
9. User Responsibilities
By using our website, you agree not to:
- Provide false or misleading information
- Attempt fraudulent transactions
- Interfere with website functionality
- Use the website for unlawful activities
Violation of these terms may result in order cancellation or access restriction.
10. Third-Party Services
Our website may use third-party service providers such as:
- payment gateways
- shipping partners
- logistics providers
- print-on-demand fulfilment partners
We are not responsible for the independent policies or actions of these third parties.
11. Limitation of Liability
AURENE shall not be held liable for:
- indirect or incidental damages
- courier delivery delays
- misuse of products after delivery
- technical interruptions beyond our control
12. Changes to Terms of Service
We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised date.
Continued use of our website after updates means acceptance of those changes.
13. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of India.
Any disputes arising in connection with the use of this website or services shall be subject to the jurisdiction of the courts located in India.
14. Contact Information
For any questions regarding these Terms of Service, please contact us at: